Sr. Manager, Corporate IT

Job Overview
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.
Position Overview
We're searching for a talented Senior Manager, Corporate IT to join our Corporate IT Infrastructure team . This hands-on role will mentor and lead a team of individual contributors that handle day to day operations of our network, infrastructure, and SaaS hosted services utilized by Applied employees through the US, Canada, Ireland, UK, and India. You will help define and implement processes that will scale our operational excellence and process improvement programs, enhance monitoring & logging, and evolve our KPIs.
What You'll Do

• Manage, coach, develop, and mentor a team of individual contributors located both in the US, UK and India providing needed technical guidance and ensuring resources are effectively utilized
• Manage the 24x7x365 infrastructure, both on-premise and cloud-based, which powers Applied's worldwide business
• Define, implement, and maintain visible and transparent processes based on the ITIL framework, with a focus on providing world-class customer service to Applied's employees and customers
• Participate in developing and maintaining an effective disaster recovery program including well-written documentation and plans and an on-going program test the teams' preparedness to recover in the event of a disaster
• Ownership of monitoring, alerting, and logging capabilities for Corporate IT
• Ownership of the Critical Incident process for Corporate IT. This involves implementing response processes, developing procedures, and managing post incident reviews
• Implement Continuous Improvement processes to drive operational excellence and remove/reduce low value work from the teams
• Partner with our India team to deliver on 24x7 support and operations, developing an effective onshore/offshore operating model, processes, and handoffs
• Manage vendor relationships and ensure service level agreements are met
• Ensure compliance with industry regulations and company policies, specifically ISO 270001, CIS level 1, and NIST

We're Excited to Learn More About You
Your experience may include:

• At least 5 years of experience in IT infrastructure operations, including at least 2 years managing systems administration and network teams
• Proven experience in building a strong process-oriented operations based on ITIL with the focus on delivering high efficiencies and customer satisfaction
• Strong technical and operational experience across all areas of IT infrastructure and support, including strong working knowledge of:
  • Management of Cloud environments (IaaS and PaaS), Azure and Google Cloud strongly preferred
  • Microsoft-based technologies (e.g. Windows Server, Active Directory, Exchange, SharePoint, SQL Server, etc.)
  • Virtualization technologies (traditional hypervisor as well as containers)
  • Storage technologies
  • LAN/WAN/WLAN networking technologies
  • CMDB
  • Monitoring technologies, preferred Datadog
  • Identity and Access Management platforms (Okta, Duo, Ping)
  • Backup & Data Protection
  • Disaster Recovery strategies
• Associates or Bachelor's Degree plus some specialized training
• • • We proudly support and encourage people with military experience, as well as military spouses, to apply

When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together , collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage

• Holiday and Vacation Time

• Health & Wellness Days

• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain , and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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